The short version: try it free for 14 days before you pay anything, cancel whenever you like, and if something goes wrong within 7 days of a payment, write to us and we will sort it out.

Try before you pay

Every new account gets 14 days of the complete product with no card required. That is deliberate — we would rather you found out whether it suits your shop before any money changes hands than ask for it back afterwards.

Cancelling

There is nothing to cancel and no notice to give. A subscription is a fixed period paid in advance and it does not auto-renew: if you do not pay again, coverage simply ends on the date shown in your account. You are never charged automatically, and no card is stored on file.

Your data is not deleted when coverage ends. The account becomes read-only — you can still open, print and export everything — and we keep it for at least 12 months in case you come back.

Refunds

Because the software is delivered immediately and in full, payments are generally final. We will, however, consider a refund where you ask within 7 days of the payment and one of the following applies:

• You were charged twice for the same period, or charged after already paying.
• A payment was taken but the subscription was not activated.
• A fault on our side prevented you from using the Service for a meaningful part of the period, and we could not fix it.
• The payment was not authorised by you.

A duplicate or failed-activation charge is refunded in full, no questions asked. In other cases we may refund the unused part of the period rather than the whole payment. We would rather fix the problem than take your money for something that is not working, so tell us what happened first — most cases are resolved the same day without a refund being needed.

What is not refundable

• A period you have used, where the Service worked as described.
• A change of mind after the free trial, or a plan bought for longer than you turned out to need.
• Requests made more than 7 days after the payment.
• Accounts closed by us for a breach of the terms.

How to ask

Write to [support email not set] with the email address on the account, the date and amount of the payment, and what went wrong. We acknowledge every request within two working days.

How a refund is paid

Approved refunds go back by the same method you paid with — to the card, UPI id or bank account used — and reach you within 7 working days of approval, depending on your bank. We cannot refund to a different account. You will get an email when the refund is issued.

Failed and pending payments

If money left your account but the subscription did not activate, it is usually because the payment is still pending with the gateway; it settles by itself, generally within a few minutes. If it does not, and the bank has not reversed it within 5–7 working days, contact us with the payment reference and we will trace it.

Questions about any of this: contact us.