EcoGeniusEcoGenius Billing
FAQ

Questions, answered plainly

Everything a shopkeeper usually asks before switching billing software. If yours isn’t here, ask us.

Getting started

How long does it take to raise my first bill?

A few minutes. Sign up with an email and password, enter your shop name, address and GSTIN once, and start billing — items can be typed straight onto the bill, so you do not need to build a catalogue first.

Is the 14-day trial really free?

Yes. Every feature is unlocked for 14 days, no card is asked for, and nothing charges automatically when it ends. If you decide not to subscribe, your data stays and the account simply becomes read-only.

Do I have to enter my whole stock list before I can use it?

No. Type an item name on a bill and it is saved to your inventory automatically, with the rate, unit, HSN and GST you just billed — and its quantity left as 'not set' until you count it. The catalogue builds itself as you trade.

Can I bring data from my old software?

Items and customers can be imported from a CSV file in Settings → Data; the importer accepts the column names most Indian billing software exports. For anything more complicated, send us the file and we will help.

GST and invoices

Are the invoices valid GST tax invoices?

Yes. Each invoice carries your GSTIN, the buyer's, per-item HSN/SAC codes, the GST rate per line, the CGST/SGST or IGST split, the taxable value, the total in words and a serial invoice number — the particulars a tax invoice is required to show.

Does it handle inclusive (MRP) pricing?

Yes. You can bill tax-exclusive or tax-inclusive per document, and set which one your shop defaults to. With inclusive pricing the tax is worked back out of the rate, so the printed total matches the price on the shelf exactly.

Can I file GSTR-1 and GSTR-3B from it?

The reports screen produces GSTR-1 and GSTR-3B summaries over any period, broken down by rate and by B2B/B2C, and exports them as CSV for your accountant or filing portal. Filing itself still happens on the GST portal.

What about quotations, proforma invoices and returns?

All included. A quotation or proforma touches nothing in your accounts until you convert it to a bill in one click. Sales returns (credit notes) and purchase returns (debit notes) adjust stock and the amount due automatically.

Can I print on a thermal receipt printer?

Yes — the same bill prints either as an A4 tax invoice or an 80mm thermal receipt, and you can save it as a PDF or send it on WhatsApp instead.

Devices and data

Does one subscription cover all my devices?

Yes. One account works in the browser, on the Windows app and on the Android app at the same time, with the same invoice numbers, customers and stock. There is no per-device or per-user charge.

Will two devices ever get the same invoice number?

No. Every client draws its number from one counter reserved inside a database transaction, so two tills billing at the same moment get consecutive numbers, never a duplicate.

Does it work without internet?

The Windows and Android apps keep working with the data already on the device and sync when the connection returns. The browser version needs a connection, since there is nothing installed to fall back on.

How do I install the Windows app?

Download the installer from the downloads page and open it. It installs for your user, so Windows will not ask for an administrator password, and it creates a desktop and Start-menu shortcut. It runs on Windows 10 and 11, 64-bit.

How do I get the Android app?

From the Play Store link on the downloads page if it is listed there, or as a direct APK. With an APK, Android asks you once to allow installs from that source — open the file, tap Settings on the prompt, allow it, then tap Install.

Do I need to buy the desktop app separately?

No. One subscription covers the browser, the Windows app and the Android app, with no per-device or per-user fee.

Is my data mine? Can I get it out?

It is yours, and you can export all of it — bills, items, customers, purchases, accounts — as CSV and JSON from Settings → Data at any time, without asking us. We do not sell your data or share it for advertising.

What happens to my data if I stop paying?

Nothing is deleted. The account becomes read-only, so you can still open, print and export everything, and we keep it for at least 12 months in case you come back.

Pricing and payment

What does it cost?

Plans start at ₹299. Monthly: ₹299 for 1 month; Yearly: ₹2,999 for 12 months. Every plan includes every feature — nothing is held back for a higher tier.

Are there per-invoice or per-user fees?

No. Unlimited invoices, unlimited customers, unlimited items, and no charge per user or per device.

How do I pay, and will it auto-renew?

Card, UPI, netbanking or wallet through our payment gateway — the account unlocks the moment it clears. Nothing renews automatically and no card is kept on file; coverage simply ends unless you choose to pay again.

Can I get a refund?

Duplicate charges and payments that failed to activate are refunded in full. Beyond that we consider refunds within 7 days of payment — the full policy is on the cancellation & refunds page.

Staff and support

Can my staff use it without seeing everything?

Yes. Add staff with a role — cashier, manager or salesman — and set exactly which capabilities each role has: billing, discounts, voiding, purchases, inventory, reports. A salesman only logs field visits and never opens your billing data.

How do I get help if something goes wrong?

Write to our support address with the email address on your account. We answer every message, usually the same working day.

Still deciding?

Start the free trial — it costs nothing and takes a minute.

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